Propel your organization forward

by giving your team the universal, easy-to-follow communication tools they need to be successful and thrive.




Propel your organization forward

by giving your team the universal, easy-to-follow communication tools they need to be successful and thrive.




Communication affects all aspects of  business.

Gain long-lasting skills and increase employee engagement and retention. Grow your company. Create a better culture. 


Whether you are the founder of a small, privately owned business, a team manager at a large company, or the CEO of a global organization, chances are, the majority of your employees or managers do not have the communication tools or coping skills they need to address everyday demands, challenging workplace interactions, drive workplace initiatives, and create a positive work environment.

When your employees grow, your business grows!


ening how  




Wouldn’t it be great if your organization could become more efficient, productive, and profitable simply by everyone learning how to communicate better? Now, it is possible!


Imagine if you could:

  • Increase customer satisfaction, create more aligned sales, and improve customer retention by learning how to develop faster and stronger connections. 

  • Improve engagement and listening skills by teaching fundamental communication tools that create more constructive interactions. 
  • Swiftly address conflicts and problems by understanding conflicts and how to efficiently resolve and defuse negative interactions successfully. 

  • Increase collaboration and productivity by building trust, and breaking down walls between teams and departments.
  • Build a friendlier, more open company culture by teaching staff and leadership about self-awareness, coping tools, and the fundamentals for effective communication, even when dealing with challenging personalities, daily pressures and deadlines, and rising tension.

  • Foster a sense of belonging and a shared commitment to the organization among your employees. 

    ... ALL of which help to increase your profits and grow your organization.






Business leaders estimate their teams lose an average of 7.47 hours/per week to poor communication,
almost 1 full work day. The loss is estimated to cost them $10,000 or higher.

        – Harris Poll  


Organizations that successfully increase employee engagement achieve four times more earnings-per-share growth than that of their competitors.

– Gallup


75% of long-term job success depends upon soft skills mastery and only 25% on technical skills. 


– Stanford Research Institute & Carnegie Mellon Foundation       


With an extensive background as a Licensed Clinical Social Worker, a business consultant, and a trauma consultant, Debra Roberts, LCSW, has over 25 years of experience working with hundreds of clients and organizations.

Through her work, she developed a model with long-lasting, proven, and proprietary communication strategies that increase productivity, retention, engagement, and performance for leaders and teams.


 8othe-go hiall s program is t


The Communication Protocol®

For The Workplace


The Prerequisite to ALL other workplace trainings.




Equip your teams today with a comprehensive, proven, and proprietary skillset for communicating confidently and effectively when addressing challenges, conflicts, daily stressors, and everyday conversations. We make it easy and affordable!


This practical and unique online program was designed for fast-paced organizations.


Think about this: if your staff does not communicate well, how can resolve problems or implement any other trainings that might require hard conversations? They need this program to build their skills and confidence first!

  • Evergreen and universal people skills that are timeless and critically important for any busy organization.

  • A quality solution that is easy to manage, with actionable tools, and a friction-free platform.

  • And you get measurable results.  

The Communication Protocol® is an online program comprised of 8 lessons that will quickly improve the communication skills of participants from your organization. Your staff will learn Debra's proprietary communication model, The Relationship Protocol® at Work, along with other actionable tools for bringing up difficult topics, quicker conflict resolution, better collaboration, managing challenges, building trust, and creating an environment where employees and customers build relationships and feel seen and heard. 




The curriculum was designed for adult learners. It supports their wellness, mental health, and improves emotional intelligence. From a mental health perspective, when we have increased self-awareness, greater coping skills, and become a more effective communicator, we gain confidence and personal agency. We manage our emotions better and are more apt to recognize when we need to seek outside help.

When employees know that leadership cares and values their well-being, it drives motivation, increases commitment, and elevates organizational culture. Don’t underestimate it! 


Here’s how it works:


1) Discuss the impact you are hoping to achieve for your organization.

2) Give your team or your entire organization access to bite-sized and results-driven online lessons.

3) See your team's progress with real-life results and support their efforts through in-house leaders and Champions. 

4) Transform your organization and enjoy the positive impact.

5) Leadership receives a final Summary Report with data showing participants' improvement and additional valuable information for the organization.


Results from companies that have taken The Communication Protocol®

  • Increase in revenue due to greater productivity and more motivated staff 

  • Cohesive and quicker problem-solving  

  • Swifter conflict resolution and reduction of tension

  • Faster, more productive meetings

  • Proactive sales teams, more comfortable reaching out and servicing challenging clients

  • Happier work environments, improving employee relationships, retention, and engagement

  • Improved self-confidence and better personal relationships which directly translates to the ability stay focused, make better decisions, resolve conflicts quicker, and greater productivity 

  • Improved quality of life!  


With The Communication Protocol®,

results are often apparent after the first lesson

and increase exponentially with each passing week




"The Communication Protocol is a self-guided, easy to understand, and direct communication environment that equalizes teams and offers the ability to meet teams and people "where they are at." 

- Garrett Heaberlin, CDO, Habitat for Humanity International

An example of the impact of The Communication Protocol®


"I run a fast-paced business, my team works long hours, and they work hard. I didn’t want to put something else on their plate that might add more pressure. But this program is a pressure reliever. Giving my team time out of their week to do something helpful for themselves showed them that the company cared about them, which is huge. They are now fully engaged in working together to solve problems. Walls have come down, and they’re connecting with each other. You can’t have a good culture without good communication, and this program was the key for us." 

- Maria Haggerty, CEO, Dotcom Distribution


More testimonials from the program:

"The Communication Protocol is a self-guided, easy to understand, and direct communication environment that equalizes teams and offers the ability to meet teams and people "where they are at." 

- Garrett Heaberlin, CDO, Habitat for Humanity International 


"Our team identified specific tools from The Communication Protocol that we now use as strategies for having more productive meetings."

- Katelin Tinley, VP/GM, Cox Media Group


"The Communication Protocol has been a game-changer. I've seen how people with competing interests are now able to work together."

- Jim Dimanis, CEO, Fidere, Inc. 


"This program was a chance for our company to raise the collective communication because we are all growing together. Now, we want to make it a part of our company culture and include it in our onboarding process." 

- Christopher Coluccio, CEO, Teachworks Consulting

"I would 1000% recommend this program to other organizations. The content is easy to follow and relatable. Everyone can benefit from learning this approach."

- Jamie Ramerini, COO, COMPEL CEO 


Ready to see if your organization is a good fit for this program? Let's talk. Book a complimentary discovery call now. 


Are you ready to experience powerful results and profitable changes in your organization?


Flexible delivery options are available. Book your complimentary discovery call now.



Want to learn more? Please go ahead and click the button below to request more information now. 


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Did you know that we also offer a stand alone Masterclass? It's called, Life Strategies for Wellness


If you value wellness, employee retention, and a happier staff, you are going to love the ease of use and simplicity of this Masterclass.  

Not only is it a short, impactful Wellness program, but the strategies can be used right away, and the entire program can be viewed in less than 2 hours. We give you prompts for facilitating discussions and a downloadable worksheet with all of the exercises. We make it easy! 

[The Masterclass is also Lesson 8 of The Communication Protocol® 8-lesson program.]

Learn More Now