To Defuse a Conflict, Interrupt the Pattern of Escalation

Almost every interpersonal conflict follows the same pattern of escalation. Once you are familiar with that pattern, it's easier to understand how you might be escalating the conflict and the steps you can take to defuse it. 

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Your Fears Can Either Hold You Back or Propel You Forward

No one is immune from fear. Fear makes you hesitate. It can get in the way of your success as a leader, especially when it goes unexamined and is allowed to drive your behavior. 

Fear is an expression of your survival instinct. It is a...

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How to Support Employee Mental Health in a Way that Matters

Our mental health is how we as people cope with being human. It includes everything that affects how we think, feel, and behave. It encompasses our emotional, psychological, and social well-being. Our mental health directly impacts our...

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5 Ways to Grow Your Emotional Intelligence and Become a Stronger Leader


Emotional intelligence is the most powerful tool in the leadership toolbox.

It is your radar and serves as an early detection system for regulating and identifying emotions. While scanning the emotional landscape, your emotional...

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Defensive Reactions Never Lead to a Good Outcome


Defensiveness is a deterrent to effective and productive communication. When you have a negative, knee-jerk response to something the person you're speaking with says, it often catches them off-guard, and they react to your defensive...

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Disengagement is a Major Issue In Organizations. It’s Multifaceted and Costs Your Company Money


Employee disengagement is not just a phase; it’s a contagion that can result in your entire team disengaging from their work and one another. That progression may happen slowly over time or seemingly overnight. When it does,...

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Communicate and Connect with Stake Holders Authentically In Your Written Messaging

Every form of communication involves two people: The individual communicating the message and the individual receiving and interpreting that message. Whether speaking to a team leader in your office or the entire company at a town hall event, you...

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Active Listening Is Imperative For Trust Building, Performance, and Deepening Connections

Listening is an intentional behavior. When you listen actively, you are present and focused on what the other person is saying because you want them to feel heard and valued. When your team feels heard, they know they matter and that you welcome...

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To Grow as a Leader, Ask For Feedback and Be Open to Hearing It, Including Negative Comments

As a leader, creating an environment where open communication and feedback are welcomed and encouraged is important. You not only need to give continuous feedback to your team, but you must seek it out as well. Asking for your team's...

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To Create a High-Performing Team, Consider Giving Ongoing Feedback, Both Positive and Negative

When continuous feedback is a part of your standard operating procedures, you will create a more robust culture with open communication and employees who understand and demonstrate your organization's values. 

Those organizational...

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